Shipping policy

At Anna Miller Art, every order is carefully prepared and securely packaged for its journey to you. Many of our pieces are handmade to order, so please allow for both production time and shipping time when placing your order.

PRODUCTION TIMES

Many Anna Miller Art pieces are individually handmade after an order is placed.

Production times vary depending on the size, design and complexity of the piece, as well as current workload and material availability. Any estimated production time shown on the product page or communicated to you is an estimate unless a specific completion or delivery date has been expressly agreed in writing.

Ready-made artwork and items that are already in stock will normally be dispatched sooner than made-to-order pieces.

If there is an unexpected delay affecting your order, we will make reasonable efforts to keep you informed.

SHIPPING DESTINATIONS

Anna Miller Art is based in Spain and ships to Spain and selected international destinations.

Available shipping destinations and applicable delivery charges are shown at checkout. Shipping availability may vary depending on the size and type of product.

Certain particularly large, heavy or fragile pieces may have destination restrictions due to courier limitations.

SHIPPING COSTS

Shipping costs are calculated according to the type and size of the artwork and the delivery destination.

Where free shipping is offered, this will be clearly displayed at checkout.

Large artworks, surfboards, mirrors, furniture and other oversized pieces require specialist protective packaging and may incur higher shipping costs due to their dimensions, weight and handling requirements.

The applicable shipping charge will be displayed before you complete your purchase.

DELIVERY TIMES

Once an order has been completed and dispatched, delivery times vary depending on the destination and courier service.

Any delivery dates or transit times provided are estimates unless expressly stated otherwise.

International shipments may take longer due to customs processing, local courier procedures or other circumstances outside our reasonable control.

Production time and shipping/transit time are separate. An estimated courier transit time begins only once your completed order has been dispatched.

TRACKING

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been collected or handed to the carrier.

PACKAGING

Resin artwork and other handmade pieces can be heavy, delicate or unusually shaped. Every order is carefully packaged using protective materials appropriate to the item.

Large artworks, mirrors, surfboards and furniture may require reinforced or custom-made packaging.

Please take care when opening your parcel and avoid using knives or sharp objects close to the artwork itself.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, together with any other information reasonably required by the courier.

Please check your delivery information carefully before completing your order.

If you notice an error in your address, contact us as soon as possible. We will make every reasonable effort to correct the address before dispatch, but changes may not be possible once an order has entered the shipping network.

Where permitted by applicable law, additional shipping costs caused by an incorrect or incomplete address supplied by the customer, an unclaimed shipment, or an unsuccessful delivery resulting from circumstances attributable to the customer may be charged to the customer.

PHONE NUMBER FOR DELIVERY

For some shipments, particularly international or larger deliveries, a telephone number may be required by the courier to arrange delivery or provide delivery updates.

Please ensure that the telephone number supplied with your order is correct.

CUSTOMS, DUTIES AND IMPORT TAXES

Orders shipped outside the European Union may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the purchase price or shipping charge and are the responsibility of the recipient.

Anna Miller Art has no control over charges imposed by customs authorities and cannot predict their amount.

Customers are responsible for ensuring that products ordered can legally be imported into their destination country.

Customs processing may also cause delivery delays outside our reasonable control.

LARGE AND OVERSIZED ORDERS

Some Anna Miller Art pieces, including large wall art, surfboards, mirrors, tabletops and furniture, require oversized shipping services.

Delivery arrangements for exceptionally large pieces may differ from standard parcel delivery and the courier may contact you directly to arrange delivery.

Please ensure that someone is available to receive large or valuable shipments where required.

For exceptionally large or unusual commissions, we may contact you before dispatch to confirm delivery arrangements.

DAMAGED PARCELS

We take great care when packaging every order.

If your parcel arrives with visible external damage, please photograph the packaging before opening it where possible.

If the artwork or product has been damaged during transport, please contact us as soon as possible and provide:

• photographs of the damaged item;
• photographs of the external packaging;
• photographs of the internal protective packaging; and
• a photograph of the shipping label where possible.

Please retain the item and all original packaging while the issue is being assessed, as the courier may require these for a transport claim.

Damaged, defective or incorrect orders will be handled in accordance with our Returns & Refunds Policy and applicable consumer law.

DELIVERY DELAYS

Once an order has been dispatched, delivery is carried out by independent shipping carriers.

Occasional delays can occur due to weather, customs, transport disruption, peak delivery periods, strikes or other circumstances outside our reasonable control.

We are not responsible for delays solely caused by circumstances outside our reasonable control. However, we will provide reasonable assistance where there is a problem with a shipment.

Nothing in this policy limits any mandatory consumer rights regarding delivery.

LOST OR MISSING SHIPMENTS

If tracking information indicates an unusual delay or you believe your parcel may have been lost in transit, please contact us so that we can investigate with the carrier.

Please do not assume a shipment is lost solely because tracking has temporarily stopped updating, particularly with international shipments.

Where a shipment is confirmed as lost, we will resolve the matter in accordance with applicable consumer law and the circumstances of the order.

RETURNS

Please do not return an artwork or product without contacting us first.

Due to the handmade and made-to-order nature of Anna Miller Art pieces, returns and exchanges are generally not accepted except where required by applicable law.

Full information regarding cancellations, returns, damaged orders and refunds can be found in our Returns & Refunds Policy.

CONTACT

If you have any questions about the shipping of your order, please contact Anna Miller Art using the contact details provided on our website.

Anna Miller Art
Operated by SCHEGOL ARTE S.L.
Spain