Refund policy

Due to the handmade and made-to-order nature of Anna Miller Art pieces, returns and exchanges are generally not accepted. Many artworks are created specifically after an order is placed and may require materials to be purchased and production to begin specifically for that order.

Made-to-order, customised and personalised items

Many pieces are individually handmade only after an order has been placed. Customised or personalised items, including pieces made to specific sizes, colours, dimensions, designs or other individual requirements, cannot be returned or exchanged for change of mind.

Where mandatory consumer rights apply under applicable law, those rights are not affected by this policy.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. As many pieces are made to order, cancellation may not be possible once materials have been purchased or production has begun. Customised or personalised orders cannot normally be cancelled once production has started.

Damaged, defective or incorrect orders

Every artwork is carefully inspected and securely packaged before dispatch. If your order arrives damaged, defective or incorrect, please contact us as soon as possible after delivery and provide clear photographs of the item, the packaging and any visible damage.

We will assess the issue and arrange an appropriate solution, which may include repair, replacement or refund as applicable. Please retain all original packaging while the issue is being resolved.

Returns where a statutory right of withdrawal applies

Where applicable law gives you a statutory right to return an eligible item, please contact us before returning it. The item must be returned in its original condition and securely packaged using the original packaging or equivalent protective packaging.

Unless the item is faulty, damaged or incorrect, the customer is responsible for return shipping costs where permitted by law. Please be aware that return shipping for large artworks, mirrors, surfboards and furniture can be substantial due to their size, weight and packaging requirements.

Items should not be returned without contacting us first.

Refunds

Where a refund is due, it will be processed after the returned item has been received and inspected. Refunds will be issued to the original payment method.

We reserve the right, where permitted by law, to make an appropriate deduction for any reduction in value resulting from handling beyond what is reasonably necessary to inspect the item.

Nothing in this policy limits or excludes any mandatory consumer rights you may have under applicable law.